Semper Fortis offer a wide selection of products, which are subject to specific warranties dependent on the product type. A full list of associated warranties for each product type may be searched for below.
We greatly appreciate the opportunity to help make your home the most comfortable place on the planet. Please know that all warranties are activated at time of purchase. To better assist with claims, please provide your original proof of purchase.
We also recommend customers follow care instructions to ensure the longevity of their pieces for years to come. Please contact your sales representative to send these through.
LIFETIME WARRANTY ON UPHOLSTERY FRAME AND SPRINGS
Either WOVEN WEBBING, RIGID SHEET WEBBING, DROP-IN SPRING UNIT, and/or SOLID SEAT constructions are warranted to be free of defects due to faulty materials or workmanship for the lifetime of the product under normal residential care and use. This warranty is only valid as long as the furniture is upholstered in its original fabric.
LIMITED WARRANTY FOR UPHOLSTERY
Each Semper Fortis employee stands behind their product, which is handcrafted with careful attention to detail. We sincerely believe each piece of furniture will provide you with years of pleasure and comfort. To reinforce this belief, Semper Fortis warrants to you, the original purchaser of a piece in the original fabric or leather (for slipcovered furniture, this is fabric that covers base of piece, usually Calico), the following Limited Warranty Coverage:
FABRICS AND LEATHERS
These coverings are traditionally NOT guaranteed against wear, fading or shrinking. Fabrics are used in so many different types of settings that might affect them in different ways. We offer a limited warranty on all our fabrics and leathers. They are warranted for a period of one year against defective material or workmanship as well as unusual wear resulting from normal residential use and care. This warranty does not cover wear, fading, shrinkage, or stretching that can occur with normal use of most fabrics and leathers.
Fabric/leather damage or failure due to chemical treatments, heavy soiling, or improper cleaning are not covered.
Technology has dramatically improved over the last few years, and we feel that cushioning is really where comfort and longevity come from. Thus, we warrant all cushion cores not to collapse for the lifetime of the product as originally upholstered under normal residential care and use. All foams and lining materials will soften and conform to the shape of the user—this is considered normal and is not a defect.
We reinforce seams and any defects in workmanship should appear within the first year of use. Therefore, we are confident to warrant our seams as free of defects due to faulty workmanship for a period of one year under normal residential care and use.
At Semper Fortis, we're proud of our commitment to inspire optimism by creating an exceptional customer experience : for everyone. This mantra is entrenched in our products, our people, our presentation and our promise to provide an elevated level of customer satisfaction.
RETURNS & CANCELLATIONS
Stock orders (off the showroom floor) can be cancelled or returned one time within 48 hours from date of sale. There is no option to cancel or modify custom (orders where the item has been made to order) orders, and special (development and or/once off items) orders cannot be returned.
Return/Cancellation credits after 48 hours from date of sale will be issued in the form of store credit, less applicable restocking, delivery, and pick up fees.
All returns must be received in original condition and made within 21 days from delivery.
Upon receipt of the return and item inspection, refund determination will be based on the item purchase price only.
NOT SO SMALL PRINT
We reserve the right to update or modify these terms and conditions at any time, so please review these terms and conditions prior to making any purchase from us.
Availability, prices and delivery are subject to change. We make every effort to provide accurate product information, however errors may occur. Therefore, product availability, descriptions, specifications and pricing are subject to change, and we reserve the right to restrict orders of any